Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

The Gist Effective communication gaps. Only 46% of staff feel they receive necessary job context, contrasting 77% of leaders' beliefs in their communication efficacy. Survey insights enhance service.

Let's explore the vital aspects of excelling in customer service, including effective communication, active listening, problem-solving skills and the use of technology to streamline processes.

Take a deep breath. It's going to be OK. We are here to help with tips on how to call customer service without all the stress, or at least with a bit less.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

For more on the ways thoughtful in-app communication impacts customer relationships, how generative AI is changing customer engagement and more, watch this VB Spotlight, free on demand.

Here are 5 tips to help you can keep on top of the increased volume of calls, complaints and inquiries, and provide the best customer service experience possible this holiday season. Availability ...