As community-owned organizations serving local residents and members, Municipal and Cooperative utilities are uniquely ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

For home service businesses, this technology is becoming a valuable operational advantage, helping smaller teams compete more ...

Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

Carini Home Services, a licensed HVAC, plumbing, water heater, and electrical company based in El Cajon, California, is ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Although Prime Minister Carney has appointed Evan Solomon as AI minister, what the Liberals actually plan do with AI is ...

VoCoVo, the retail in-store team communications specialists, today announced a strategic partnership with BlueStar, a global distributor of B2B electronics for retail and other industries. The ...

Some conversations are fulfilling, whereas others are frustrating and discouraging. What accounts for these differences, and ...

With Oracle Communications Order and Service Management (OSM) at the heart of Lyntia Network's OSS processes for service ...

The Teachers Service Commission in Kenya has announced a recruitment drive for human resource officers and other professional ...