News

Why Manchester United’s New Era Under Ratcliffe Feels More Like a Meltdown
Amorim, Injuries, and the Ratcliffe RevolutionUnder Pressure at CarringtonManchester United’s 2024-25 season, as reported by ...
Pep Guardiola gives one-word answer to Jack Grealish question before Fulham clash
Manchester City manager Pep Guardiola has given a simple, one-word response to questions around Jack Grealish’s absence from ...
Nice Is the World Leader in Contact Center as a Service Software
Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...
First, call centers replaced many doctor receptionists. Now, AI is coming
Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...
CMSWire6d
Contact Center Automation: What It Is and Why It Matters
From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...
News-Medical.Net on MSN6d
Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers.
At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...
ITWeb on MSN6d
Responsible contact centres in the age of regulation: What SA’s new no-call list means for contact centres
What SA’s new no-call list means for contact centresIssued by Coligo GroupJohannesburg, 22 May 2025Visit our press officeBecoming a responsible, compliant contact centre. Executive summary:South ...