Manchester City manager Pep Guardiola has given a simple, one-word response to questions around Jack Grealish’s absence from ...

Private Farewell for Trent Speaks Volumes as VVD Leads Liverpool TributeA captain’s gesture for a vice-captain’s legacyIn the ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Nice is profitable on a GAAP and non-GAAP basis and demonstrates strong cash flow despite maintained reinvestments in the business. We expect free cash flow margins to remain healthy over the next ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business Process Outsourcing (BPO) sector, with a number of key trends revealed. Now in its ...

AnywhereNow, a global pioneer in transforming customer experience with AI solutions, today announced the launch of Dialogue Cloud NEO, the next-generation evolution of its flagship omnichannel contact ...

With all its misogynistic connotations, and despite multiple bids to reclaim the word, there is something ... Hearing a man call another man a stupid bastard just isn’t as devastating, and ...

Companies are using AI to change the accents of people calling from overseas call centres — and it’s happening, with Australian companies on board.

He even offered a script you can use to ace the call. "Here are the exact words to use," Sethi explained. Essentially, Sethi is recommending that anyone in debt call their credit card company and ...