Expert Approaches Discover innovative approaches to small business training through the power of creative storytelling. This article brings together expert insights on transforming everyday ...

Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

CASA Software, Nexsan reveal why globally renowned university opted for Nexsan flexible and scalable storageIssued by ITWeb Security SummitJohannesburg, 29 May 2025More content fromByron Horn-Botha, ...

As demonstrated in the recently published case studies, this model has proven effective for clients in various industries, including healthcare, manufacturing, construction, food service, and more.

In the hyper-competitive world of aviation, delivering seamless customer experiences while keeping operations efficient is no longer optional—it’s essential. This Airline Booking Case Study dives ...

How was that measured?), how long it took to integrate, and how happy the customer was with the solution. Slide 9 is another “case study” that is similar: a use case, not a case study.

Sydney Water found customers were receiving a fragmented experience when attempting to get in touch with the utility company. Kathy Hourigan, general manager customer services at Sydney Water told ...

For your reading enjoyment, I decided to update the ways to mess up a customer case study. I'll run you through the most common mistakes, then we'll breeze through some real life examples with winning ...

Showing the economic value potential of a product or solution cannot just rely on one case study. It is too anecdotal. It is obviously qualitative and a good example of savings. But there are so many ...