But to know your way, you must first know where you are going. The concept of the “idiot curve” in customer service can be understood as a psychological or emotional journey that customers go ...

“Our goal at Curve is to be the most customer-centric app, simplifying the way they spend, so industry-leading customer experience is critical to Curve’s service. Consumers simply will not ...

In response to the breakneck speed of change, industry-leading sales teams are turning to something that has historically proven to be a reliable source of truth: the customer. At Hyatt, in the ...

Maintaining a unified customer experience (CX) across websites, mobile apps, and social media is time-consuming and expensive for any company. So, it’s understandable that organizations are ...

This is what is known as the "idiot curve." It is the tendency to feel dumb before getting smart. The concept, which is used in many fields, also applies to the customer's journey. But to know ...

Curve’s Founder & CEO, Shachar Bialick, commented on the announcement: “Our goal at Curve is to be the most customer-centric app, simplifying the way they spend, so industry-leading customer ...