Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Trust is built or rebuilt through honest, values-based storytelling. It’s a significant opportunity for damaged brands. Why? Because companies that acknowledge error and demonstrate intent to change ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Abstract: Customer perception is very important in ensuring the positive feedbacks and endurance of a product or service in the market ... In this paper, an exploratory approach of speech emotion ...

Finances are a major pain for most working adults. Whether you’re overwhelmed by credit card debt or have aspirations of ...