With customer loyalty program usage skyrocketing by 28% in 2024 and projected to rise higher in 2025, businesses are rushing to expand their programs to capitalise on the trend. However ...

Building customer loyalty is hard enough in any business, but in cannabis, it can feel almost impossible. Despite rapid industry growth, cannabis brands struggle to cultivate long-term consumer ...

In an increasingly competitive dining landscape, customer loyalty has become more crucial than ever for restaurants aiming to thrive. With diners faced with endless options, fostering a strong ...

High-performing customer loyalty programs, while complicated to operate, have proven to be well worth the effort. Several successful airline loyalty programs have a higher valuation than the ...

“Engagement is the new loyalty,” Vyas said. “If you can create an experience, you always have the relationship as the person who’s customer facing ... “When human beings make mistakes, we can forgive ...

Each moment for the customer, from purchase to unboxing, is vital in building lasting loyalty. A seamless purchase process instils ... enabling companies to stay ahead of the curve. Fostering a ...

Because they are 6 times more willing to forgive a mistake a company does than the typical customer. This tolerance can be invaluable in maintaining customer satisfaction and loyalty during ...

Building trust with customers is challenging. Today’s wealth disparities, coupled with the rise of inflation in the last few years, make trust-building even harder. According to new research by ...

The new value-added service ushers in the future of customer engagement and loyalty, helping brands meet next-generation customers where they increasingly are – in digital and virtual worlds ...

Customer loyalty and advocacy (descending from the curve): Customers who successfully navigate the “idiot curve” with the help of excellent customer service are more likely to develop loyalty ...