Teams building digital products are more likely to face challenges in customer retention amidst tight budgets and intense competition. For mid-sized businesses, where every customer counts, loyalty ...

Vishal Gaurav is IT Delivery Manager for Customer Data Platforms (CDP), Loyalty, and Personalization at a major American ...

Customer service today is not just about solving problems - it's a critical driver of brand loyalty ... Awards program is the premier awards and recognition platform devoted to honoring excellence in ...

Tag, eliminating the need to open an app, scan a code, or click through multiple screens. Data from early adopters show the solution ... and customer membership and loyalty programs.

This intersection is reshaping how companies deliver value to their customers, providing a personalized and real-time experience that goes far beyond traditional loyalty programs. Loyalty software is ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Mandarin Oriental's revamped loyalty program takes ... Oriental introduced a mobile app for iOS and Android. The app provides digital services spanning the entire customer journey from bookings ...

Food On Demand Conference, held May 5-7 in Las Vegas, marketing leaders from a trio of franchise brands shared new and ...

A compelling loyalty ... Some programs have multiple “surfaces” where a customer can participate; for example, a Chrome and a Safari desktop browser extension as well as a mobile app.