Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Loblaw has partnered with Ecrebo to facilitate print receipt marketing campaigns.

AI-led customer loyalty management programs provide 360-degree data visibility across multiple channels in real time to power ...

Airline loyalty programs - once little more than a way to reward frequent travelers - have quietly evolved into strategic ...

Airline miles and credit card rewards are now a cornerstone of the airline business' profits. But frequent flyers are seeing ...

The free flights and elite status perks offered by airline loyalty programs are ultimately designed to do one ... and it’s typically not a fixed value across all redemptions. For example, a $100 ...

The free flights and elite status perks offered by airline loyalty programs are ultimately designed ... a fixed value across all redemptions. For example, a $100 flight might cost 10,000 miles ...