It's a delicate balance using customer data to create memorable experiences without jeopardizing the relationship you’ve ...

The proposed method attempts to predict bills by estimating energy consumption patterns using customer profiles. It is designed to reflect the behavioral changes in each pattern caused by the TOU ...

Planned features include rich customer profiles that encompass behavioral data, preferences, and compliance status (such as GDPR), enhanced support tools designed to deliver context-driven service ...

He is a coauthor of Competing Against Luck: The Story of Innovation and Customer Choice (Harper Business, October 2016). Karen Dillon is a former editor of Harvard Business Review and coauthor of ...

This ecosystem collects and ingests data from multiple streams, which in turn allows organizations to transform a combination of disparate data into cohesive customer profiles. With richer knowledge ...

Deep learning pushes AI-driven segmentation even further by layering other data types texts, photos, videos on top the customer profiles. Based on a combination of digital and in-person interactions, ...

‘We have customer database, and Co-op member card data,’ the hackers claimed (PA) The supermarket has now admitted that hackers “accessed data ­relating to a significant number of our ...