The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Ford CEO Jim Farley said dealers are helping the automaker win in sales and bring down warranty costs. Here's what Ford will do for them.

Both of these licensing models enable the user to fine tune and customize the AI model and avoid paying licensing fees. But ...

KredosAi, the leader in human-centric, AI-powered customer engagement, today announced the launch of Rich Communication Services (RCS) into full production to enhance contact strategies for past-due ...

Rarely is an entire “rip-and-replace” strategy appropriate. Instead, GenAI is better suited to augment or refine workflows ...

Brand experience is often established before consumers engage with a company, and it can have a significant impact on what ...

Micron faces major risks like increased customer concentration, persistent capital expenditure, and rising memory market ...

NU delivers holistic services to clients through its user-friendly app. It focuses on underserved markets, particularly in ...

Nu Holdings' rising ARPAC reveals how low-cost service and deepening customer ties are fueling scalable, sticky growth.

"We typically plan five years ahead. What you’re seeing today is the result of plans we put in motion half a decade ago" ...

If you're a captive agent and you've been thinking about going independent, you're not alone. Many agents in the business ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...