Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

5. Feedback is a marketing goldmine Your customers are your best advocates. Positive feedback, especially in the form of testimonials or reviews, is a powerful marketing tool. It builds credibility ...

By responsibly harnessing the power of AI to interpret complex datasets, marketers can deliver tailored experiences that ...

with customer satisfaction dropping each time. In the CR poll, an online chat was the second most popular way to reach a company, after the phone. It's true that response times, especially for ...

While wind and solar power are still popular overall, Americans have become less supportive of these sources since the first Trump administration. This shift has been driven by sharp declines in ...

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

And knowing who your customers are encourages brand loyalty, multiple purchases, and more referrals, according to the graphic. That loyalty can mean big bucks to brands. The longer a customer's ...

Watching how fast these TikTok-viral eye drops take the redness out of your eyes will make you wonder if you are, in fact, a ...

Travelers is an insurance provider that offers competitive rates for its custom home coverage plans, online policy claims and several discounts options, including multipolicy, smart home and other ...

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