Discover how Bajaj Electricals, under Milind Korgaonkar's leadership, transformed their operations with Nysa 2.0, leading to significant savings in man-hours and boosting customer satisfaction to a ...

Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

This year we asked more than 8,000 residents for their views, and when we crunched the numbers their overall satisfaction ...

Amid a looming "transit death spiral," SEPTA said they received record-high customer satisfaction scores in a recent survey.

Kuwait's Jazeera Airways has launched the first phase of a Customer Experience (CX) and Feedback Intelligence Platform from ...

Net Promoter Score (NPS) tracking is the second step in Jazeera’s customer focused strategy, launched within a week of ...

1 The average global banking customer retention rate in 2025 is 82.4%. 2 Digital-only banks now hold a customer churn rate of ...

According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year.

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions ...

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is that tracking these metrics is very easy. The hope is that by tracking ...