Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Dutch retailer Jumbo has reported a 3.7% increase in turnover to €5.8 billion the first half of its financial year.

This is the 15th consecutive quarter that ZINFI has been named a Leader by G2, reflecting both the consistency of its ...

CSATOne company exceeded 92% of its CSAT targets and another earned a 96% retention rate focusing on customer satisfaction. Want results like that?Read 'Unlock the Secret to Higher Customer ...

May brought a slight cooling in customer sentiment across the UK’s financial services sector. While the figures remain strong ...

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

OPFI's customer-first model, AI-driven approvals and top satisfaction scores set it apart in alternative lending.

From “strategic” to “service” and “journey” NPS, companies are finding new and inventive ways of giving them the numbers they ...