Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

One method of improving customer care is improving communication. Training a customer service team to properly communicate internally and externally can yield powerful results. In my experience ...

Bad customer service is any communication or experience where a consumer feels as though they are let down. This includes negative experiences, such as long wait or hold times, not being able to ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Customer service can help your practice in many different ways, and all it takes is improvement in this critical area to enjoy the benefits. Always focus on the patient. First, answer all questions ...

Outsourcing calls to a virtual receptionist takes the burden of customer service and phone communication off your in-house team and places the responsibility on an agent trained in increasing customer ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

In this webinar two leading communication service providers share how they’re transforming customer communications with personalized, compliant, omnichannel messaging that drives operational ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!