Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Oklahoma City, OK – Bathrooms by Genie, a renowned bathroom renovation company based in Oklahoma City, is proud to announce ...

Smart Communications, Inc. is doubling down on its commitment to Filipino consumers by positioning itself as 'Simply Reliable,' a phrase that the company says reflects its dedication to customer ...

All-in-one hosted PBX and Unified Communications platform delivers a feature-rich, highly secure and reliable experience – ...

The Charlotte-Mecklenburg Police Department was honored as the 2025 "Organization of the Year" for its innovative "CMPD ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Clear, transparent and empathetic messaging can help buyers — both B2C and B2B — understand the necessity behind price ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...