Smart Communications, Inc. is doubling down on its commitment to Filipino consumers by positioning itself as 'Simply Reliable,' a phrase that the company says reflects its dedication to customer ...

The Charlotte-Mecklenburg Police Department was honored as the 2025 "Organization of the Year" for its innovative "CMPD ...

QuickLift Dumpster Rentals is expanding its operations to cover a larger area in New York and Connecticut. This growth allows ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Despite years of investment in contact center platforms, chatbots and automation tools, many still struggle to deliver ...

Clear, transparent and empathetic messaging can help buyers — both B2C and B2B — understand the necessity behind price ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

What does a customer-centric approach to digital transformation look like? Explore how advanced wireless networks are ...

Tariffs are testing consumer trust. Here’s how brands are adjusting communication to keep customers loyal — or risk losing ...