Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Consistent communication isn’t just nice-to-have; it’s a must-have in customer service. However, because most people don’t realize what they have until it’s gone, I think consistency often ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success.

For companies managing remote and cross-functional teams, effective communication has become a strategic necessity rather than just a helpful skill. In this article, I explore practical approaches ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions BOSTON, May 6, 2025 – GoTo, ...