AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

AI agents in logistics go far beyond barcode scanning. They analyze global supply chain risk, forecast demand fluctuations, ...

For companies managing remote and cross-functional teams, effective communication has become a strategic necessity rather than just a helpful skill. In this article, I explore practical approaches ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Bad customer service is any communication or experience where a consumer feels as though they are let down. This includes negative experiences, such as long wait or hold times, not being able to ...

Software and Service Engineering is the backbone of modern society and economy. The Master’s programme in Computer, Communication and Information ... Service Design and Engineering Understanding ...

By leveraging a data-driven approach to optimize customer service desk operations, EXL will use its expertise to streamline issue categorization and resolution, making the network more resilient ...

In fact, it’s gotten so bad that the Biden administration recently released a series of customer service proposals — called “Time Is Money” — aimed at alleviating customer experience ...

The biggest practical difference ... done through almost any communication channel (email, live chat, phone, etc.). It also doesn’t usually require the creation of a support ticket. In the B2B world, ...