Consistent communication isn’t just nice-to-have; it’s a must-have in customer service. However, because most people don’t realize what they have until it’s gone, I think consistency often ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

However, if done correctly, you can reassure the customer, solve their problem and keep their business. With all the communication ... with unhappy customers in a practical manner.