The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Nagarajan is a tech leader with 15+ years’ experience in full-stack development, AI, and network visualization. He has driven ...

Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

The newly inducted A350 fleet, now covering prime routes such as London & New York City, achieved an NPS of 56, with scores ...

Nigeria’s national framework aims to rebuild public trust, reduce fraud, and enhance financial inclusion by improving ...

Charleston entrepreneurs launch a smart voice assistant for restaurants, hotels and spas to ease staffing and improve ...

Carini Home Services, a licensed HVAC, plumbing, water heater, and electrical company based in El Cajon, California, is ...

The transit system is working with Amtrak to ensure trains run smoothly. NJ Transit is also adding new train cars and buses ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles ...

BLiNK AI launches Telematica™, turning OEM vehicle alerts into real service revenue for dealerships with real-time, AI-driven ...