The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Nagarajan is a tech leader with 15+ years’ experience in full-stack development, AI, and network visualization. He has driven ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

An Aldridge based lighting manufacturer based has received a £5,000 grant from Walsall Business Support to invest in a new ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

The transit system is working with Amtrak to ensure trains run smoothly. NJ Transit is also adding new train cars and buses ...

From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Service-based businesses generally struggle with customer records, delayed service requests, and disorganized field teams. The inaccuracy frustrates customers, drains revenue, and damages long-term ...