As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

The coolest data warehouse and data lake system companies of the CRN Big Data 100 include Cloudera, Starburst and Teradata.

The Social Security Administration gets a customer service upgrade with a new callback system that allows you to keep your ...

Walmart has just overhauled its delivery system and it the retailer can now do something even Amazon cannot do.

Marks & Spencer has confirmed one of its major services is still down after a glitch  with its contactless payments sparked ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

Tax red tape is costing small businesses nearly £25bn a year, research has found, amid warnings that surging compliance costs ...

The private transportation industry, once defined by paper logs, radios, and word-of-mouth bookings, is undergoing a quiet but powerful technological revolution. From luxury limousine services to ...

The retailer says it will use real-time data to better serve customers and expand services to 12 million more customers.

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...