SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The utility is overhauling its main computer system, which is also critical to a larger plan to bring automated meter reading ...

No system, AI-driven or otherwise ... said that a survey his company conducted on attitudes toward AI in customer-service settings shows consumers are coming around on it and are more willing ...

To improve efficiency, DeerRun has integrated an AI-powered support system that quickly identifies customer issues and assigns them to the appropriate service representatives. For complex ...

How to Contact Delta Airlines Customer Service? Reaching Delta Airlines customer service is straightforward, with vari ...