The Reserve Bank of India in January directed all banks and regulated entities (REs) to call customers only using phone numbers that begin with the "1600xx" series for transactions or service ...

The NCC is set to implement a new policy which would legalise a one-year window for an inactive or dormant phone number to be ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

A recent report finds debt collection calls have went up 150% and we have some advice on how to handle the call.