Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

While Best Buy's growth narrative is effectively spent, we view the firm's investments in omnichannel ordering, closer customer relationships, and adjacent sales layers as sufficient to catalyze ...

An interior designer launches a studio to bring spaces to life. An engineer sees a gap in the market and builds a device to ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

After decades in the QSR industry with Chicken Salad Chick and Zaxby’s, I’ve learned that making a profit isn’t the only ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Romanian IT services provider Life in Codes has expanded its European footprint by opening a new office in Brussels while shifting from a freelance-based staffing model to employing in-house ...