Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

UK's Starling Bank is reportedly exploring a bold move to expand its footprint into the United States by acquiring a US-based ...

From growing a loyal customer base to opening new concepts, today's successful business owners understand that the right tools and partners can turn ambition into action.

FICO CIO Mike Trkay drives innovation with an unusually broad purview, managing technical operations behind ...

The rise of the chief product officer isn't just a trend. It’s a sign of a new era of leadership: one that’s agile and ...

This study designs a customer churn prediction model for Hartlief Shop and Bistro (HSB) to enhance profits and customer relationship management. Using a quantitative approach, it analyzes historical ...

Over the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market, and boosted the motivation and ...