Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

Frost & Sullivan is pleased to announce that AeC has been awarded the 2025 Brazilian Company of the Year Award in the customer experience management (CXM) industry for its outstanding achievements in ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

WE often talk about customer experience in terms of seamless service, delightful moments and brand loyalty. But just as important — and often more telling — is how businesses handle things when they ...

We’ve rounded up some of our favorite vacuums, air purifiers, deep-cleaning tools, and more — all at a steep discount.

NHTSA’s latest safety notices feature rearview camera image errors, incorrectly routed compressed natural gas fuel line, and ...

As this historic neighborhood continues to evolve, it’s becoming a vibrant mix of cultures, businesses and experiences — a ...

A GOLD bracelet adorned with diamonds, valued at approximately P1.5 million, was recovered and returned to its owner at SM City Mindpro on Sunday, July 6, 2025.

The hearing, which consumed 10 hours over two days, was aimed at whether to grant a preliminary injunction halting a $5 ...