An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

The future USS John F. Kennedy was scheduled to join the fleet this month but now isn’t on track for delivery until March ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

This story has been updated to include a statement from HII’s Newport News Shipbuilding. The next Ford-class aircraft carrier ...

Okay, so you’re hunting for the best and cheapest mobile phone plan in 2025. Price is a big deal, no doubt. But don’t let a ...

Honor guard members lowered, folded, and raised the park’s large American flag with the help of Custer’s children. The ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.