Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape ...

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

This story has been updated to include a statement from HII’s Newport News Shipbuilding. The next Ford-class aircraft carrier ...

Honor guard members lowered, folded, and raised the park’s large American flag with the help of Custer’s children. The ...