Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape ...

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

This story has been updated to include a statement from HII’s Newport News Shipbuilding. The next Ford-class aircraft carrier ...

Crowley is expanding its Northeast Atlantic container vessel services to include a key bi-state destination in the U.S.

Honor guard members lowered, folded, and raised the park’s large American flag with the help of Custer’s children. The ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a genuine smile to every customer’s face”: Financial services secretary M ...

Customer service is a system and must be implemented and applied to each patient appointment every day. If you want to quickly create a customer service system, implement these strategies and build ...

Rochester, N.Y. (WHAM) — RG&E and NYSEG face millions of dollars in penalties for failing to meet customer service standards.