Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with excellent customer service, no matter where they're taking travelers to.

A locally owned and operated father and son pet supply store is working to bring back old-fashioned customer service while keeping up with ever-changing pet owners’ ...

Okay, so you’re hunting for the best and cheapest mobile phone plan in 2025. Price is a big deal, no doubt. But don’t let a ...

Honor guard members lowered, folded, and raised the park’s large American flag with the help of Custer’s children. The ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a genuine smile to every customer’s face”: Financial services secretary M ...

Customer service is a system and must be implemented and applied to each patient appointment every day. If you want to quickly create a customer service system, implement these strategies and build ...

Rochester, N.Y. (WHAM) — RG&E and NYSEG face millions of dollars in penalties for failing to meet customer service standards.

Read official customer and critic reviews about Good Night, and Good Luck on Broadway, buy official tickets, and more!