Without this step, you get a strategy that looks good on paper but doesn’t get executed by the frontline teams, and that becomes the missing link. 4. Measure performance. Set customer service ...

Whenever possible, get products and/or services from companies that have a reputation for taking good care of their clients. Shep Hyken, a customer service expert and consultant in St. Louis who ...

Read on if you want to learn how you can provide great customer service online. Time and time again companies around the world fail to appeal to their customers for one simple reason: they don’t ...

Which factors contribute most to great and terrible experiences when customers contact ... Respondents say the factors that contribute most to a positive customer service experience are helpful ...

Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at a time.

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

The customer service landscape is more challenging than ever; housing associations are often having to contend with lack of other support services in their communities, as well as overall rising custo ...