Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its AI-first strategy.

Klarna and Duloingo have been some of the poster children for the “AI-first” workplace. Two years ago, Klarna CEO Sebastian Siemiatkowski announced he wanted his company to be the “favorite ...

Artificial intelligence really does make mistakes—sometimes big ones. Last weekend, I put half a dozen emails with details of ...

Klarna, the Swedish “buy now, pay later” fintech company, used an AI-generated version of its CEO to deliver bad news about customer loan repayment rates. According to the press release, which ...

Klarna, the AI-powered global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its AI strategy.

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

COPENHAGEN, May 19 (Reuters) - Swedish fintech Klarna, which last month paused plans for an initial public offering, reported first-quarter revenue growth of 15% from a year ago on Monday while ...

Klarna's January-March revenue grew by 15% on a like-for-like basis to $701 million, while its adjusted profit stood at $3 million, up from a loss of $2 million a year ago when adjusting for the ...

After years of depicting Klarna as an AI-first company, the fintech’s CEO reversed himself, telling Bloomberg the company was once again recruiting humans after the AI approach led to “lower ...