Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

Digital Realty Trust raised its annual core funds from operations (FFO) forecast on Thursday, betting on strong demand for data center services, sending its shares up 3.3% in extended trading.

US-based customer support software provider Genesys is witnessing growth in customers and revenue from India as more ...

BNI UAE EXPO 2025 will bring together over 1,000 entrepreneurs and senior decision-makers for two days of strategic ...

At least 151 people have been injured after jumping from high places due to panic caused by the earthquakes, Istanbul's ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Lawyers are calling on the government to announce an amnesty on penalty and enforcement fees attached to toll fines to stop ...

John Fellas, arbitrateAD and Latham & Watkins all picked up prizes at this year’s GAR Awards – which also saw three firms win our inaugural regional practice awards and Brigitte Stern honoured with a ...

In reality, Saniger, who is originally from Barcelona, relied on hundreds of contractors at a call centre in the Philippines to manually complete purchases made by users over the Nate app.

If correct, (and some scientists do dispute the theory), the so-called Zanclean megaflood would be the largest single flood recorded on Earth. But extraordinary claims like this require ...

On Monday, 14 April 2025, the Call Centre of the Migration and Citizenship Service of Armenia will be officially opened. The Centre was created with the support of the Council of Europe project ...