Some companies require typing skill tests to secure a job as an online chat agent. Live chat is a customer service job, so it requires the ability to handle situations in a professional manner.

Commissions do not affect our editors' opinions or evaluations. It’s no secret that live chat software is a powerful tool for businesses of all sizes. In today’s digital age, customers expect ...

But what’s interesting, and something that I have wondered for a long time, is how live chat functions perform. You might have a great social presence, but what happens when someone lands on ...