Net Promoter Score (NPS) has been a staple metric for executives for more than 20 years. Its effectiveness is in its simplicity: a simple one-to-10 scale of a customer’s likelihood to recommend ...

The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. An article titled Net Promoter Score 3.0 in the Harvard Business Review ...

Determined to find a better way to quantify how well a company is serving its customers, Reichheld developed the Net Promoter Score methodology, which is based around asking customers a single ...

Sept. 20, 2018 /PRNewswire/ -- theITSupportCenter, a leading global provider of remote help desk support, today announced it has earned an outstanding Net Promoter Score (NPS®) of +89.

Never was that more important than it was this year." Net Promoter Score (NPS) is a global standard for determining customer loyalty and satisfaction by asking one simple question: "On a scale ...

In 2003, I invented the Net Promoter score as a way to measure how well companies generate loyalty among customers. Almost two decades later, I still believe in Net Promoter scores: The growing ...

Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...

Two-thirds of the Fortune 1000 use a Net Promoter Score (or NPS) to gauge the quality of their customer experience. Many use an Employee NPS (eNPS) to monitor the engagement of their workforce.

Enter the Net Promoter Score (NPS), a powerful tool in the arsenal of customer experience (CX) professionals. The NPS metric aims to capture the essence of customer relationships with a single ...

Net Promoter Score has been and continues to be, one of the most trusted metrics used by brands to measure the health of customer relationships for 15 years. Many experts touted it as the one ...

Or you could ask customers one simple question — and use their answers to determine your Net Promoter Score (NPS). Over the past 15 years, NPS has evolved into a powerful way to measure the ...