Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Not every manager is trained for their role. Many are elevated to the position without any formal guidance, and are forced to ...

Virtual presentations are entirely different from in-person ones and should be treated as such. Here's what you need to do to ...

A new initiative by the Kern Community College District will allow students enrolled in a skills center run by Bakersfield's ...

Captain Treven Treece and Major Theodore De Leeuw share how the NECR program is expanding their ability to “listen, learn, ...

Aligned with the 2022-2029 UNESCO Strategy for TVET: Transforming TVET for successful and just transitions, the GSA analyzes skills supply and demand of the fast-evolving labor market, offers free ...

Deloitte's Workplace Skills Survey highlights the age-old tension between humans and machines. While the skills conversation has been recently dominated by generative AI and how that will change ...

Additionally, the Republic has launched several initiatives to strengthen the relevance of skills training for the existing workforce. The High-level Advisory Council on Jobs, announced in August ...

The Corpus Christi City Council approved a $1.9 million contribution to Del Mar College's enhanced skills training ... and improve hands-on training. According to a presentation this month by ...

The way we work has changed — and so has leadership. Rebecca Knight is a journalist who writes about all things related to the changing nature of careers and the workplace. Her essays and ...