Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

A new feature from Alaska Airlines may soon put an end to time wasted on the phone waiting for travel help and text message instead. Fliers can message 82008 to connect with a customer service ...

I'm a customer experience consultant and customer service trainer. Things have been looking bright for customers of Office Depot since last year, when the business messaging startup, Quiq ...

a feature of the existing Service Cloud product that will let customer support representatives communicate with customers across multiple messaging apps. Speaking onstage during a keynote ...

Learn More Mobile messaging is the cornerstone ... Such bots can be used if a human customer service agent isn’t available, to help route a query to the correct representative, to troubleshoot ...

For about an hour on Tuesday night, Citibank customers trying to phone the company were met with the same odd message in place of a polite automated service operator: "Hello world. Weasels have ...

LAS VEGAS, NV / ACCESSWIRE / January 12, 2021 / Winners, Inc. (OTC PINK:WNRS) subsidiary VegasWINNERS, Inc. announces the launch of its text messaging service with Prompt.io to provide its ...

With real-time accurate feedback data reports, EngageLab’s email system helps customers optimize messaging strategies and improve delivery rates in a timely manner. SMS Service enables fast and ...