Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the intimacy.

NORTHAMPTON, MA / ACCESS Newswire / May 27, 2025 / GoDaddy Photo (L-R): Jillian J. GoDaddy Guide & Bridgette Baldwin The Hive ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud communications ...

What defines trust between car buyers and dealerships is not a one-time exchange but the ongoing actions that shape a ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Becca Richards and her neighbors have been without their Xfinity internet. After contacting the 13 Help Team, her service was ...

As consumers increasingly embrace AI-powered tools, retailers are presented with an exciting opportunity to optimize the customer experience.

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...