Personalized customer service goes beyond addressing customers by their names or asking how their day is going. In today’s data-heavy marketplace, personalization means leveraging customer and ...

Improve Customer Satisfaction Score – One of the biggest benefits of personalized CX is that it increases Csat and loyalty. For example, concierge service makes the customer feel like the call ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. Personalized experiences are a hot topic these days. Certain types of businesses have become very skilled at delivering ...

Customized to Dave's specific business needs, DaveGPT brings the capability to deliver customer service for ... This more personalized service has helped to increase member satisfaction and ...