Three improved Xtime Spectrum functions — New Consumer Scheduling, Xtime Texting and Engage Tablet Reception — will improve the service management process for consumers and dealers.

For example, a local department of motor vehicles may use a customer service management system to process requests for vehicle ownership transfers, including the contact information, the ...

As such, it has all the right features to create a single system of record and automate the service management process. Salesforce, on the other hand, was not developed for ITSM specifically, but it ...

Ryan Gottfried, CEO and cofounder of UtilizeCore, described the old-school process of hiring such a contractor. Service management companies typically take a request from a property through a ...

This evolution of Case is taking us one step closer to reaching our overall goal of enabling zero unplanned downtime during the service management process." SRM Case 8.0 is the culmination of ...

Citation: Phillips J, Simmonds L (2013) Change management tools 3: use of process mapping in service improvement. Nursing Times; 109: 17/18: 24-26. Author: Joanna Phillips is service improvement ...

Discover how OverIT provides a visionary FSM solution that covers the end-to-end field service management process for the Energy & Utility industry.