Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

The interaction, paired with what Lynn calls a “deconstructing” of her religious upbringing, sparked an idea for a story: what if there was a customer service desk in Hell? In 2021 ...

and enterprise tools that enhance Workflow Data Fabric and connect, understand, and take action from any data source, all on the ServiceNow AI Platform. To help customers better manage data assets ...

Now the NCSC, the government agency responsible for cyber security, has issued guidance to organisations, external urging them to review their IT help desk "password reset processes" to reduce ...

Photo: Supplied The MEC for Roads and Transport, Kedibone Diale-Tlabela has launched the Public Transport Women’s Help Desk. The help desk will serve as a central point of support, advocacy ...

Seattle startup Workflow Labs raised $1 million in new ... “We’re the only catalog service that proactively monitors our clients’ Amazon catalog and resolves errors before they are even ...

For representation only (HT File Photo) Focusing on easy but scoring topics, clean presentation with well-labelled diagrams wherever necessary, and proper definitions can help achieve good marks ...

Here’s how to ensure your customer service AI is helping—not hurting ... I call ours the diamond approach because the workflow it creates has to follow two paths but start and end at a ...

The PAC also plans to launch a help desk inquiry on its website "on or about Friday, December 6" for people to submit any questions or issues about the payments.

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and self-service, one of 35 potential use cases in IT operations. The maker of ...

Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction ...

For desk workers, taking strength breaks – such as body weight squats at your desk – has been shown to immediately increase blood flow, improve brain function including mental arousal and ...