How hackers tricked an IT help desk and crippled a major corporation.

NOW sees rising demand for AI-powered workflows, with more than $1M deals and GenAI tools fueling digital transformation momentum.

Law enforcement agencies can use artificial intelligence (AI) and machine learning to make workflow more efficient and improving interactions with the public. AI in 9-1-1 centers enhances call ...

This UK NHS Trust implemented a single electronic patient record and chose Dragon Medical One to speech-enable clinical workflows, reducing administrative burden. The story highlights the role of ...

Aflac’s customer data has been breached in the latest cyberattack on the US insurance industry – potentially jeopardizing Social Security numbers, insurance claims and health information, the ...

Talk about the Gen Z gaze has been taking over X with older generations complaining about how kids these days treat customer service jobs.

When people need help, you answer the call… and then send out a superhero while you stay safely behind your desk in strategy adventure Dispatch News By Christopher Livingston published June 8, 2025 ...

Knowledge 2025– Today, at ServiceNow’ s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, unveiled new Workflow Data Fabric ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

Here's how they can help your daily workflow Google Meets, Chat, Docs, Vids, and Sheets are all being enhanced by AI. Written by Sabrina Ortiz, Senior Editor April 9, 2025 at 5:00 a.m. PT ...