Unnecessary effort, a.k.a. friction, is particularly damaging. Starting a friction log will help you see unnecessary effort in your customer experience that you didn’t see before, or simply ...

And also we’re on the verge of starting a case study, I believe, with the California Department of Motor Vehicles, which is doing a fabulous job of reducing friction for the largest state in the ...

Get Instant Summarized Text (Gist) A new form of superlubricity has been observed where bismuth islands move on graphite with near-zero friction, but only along specific directions. This ...