Companies are using AI to improve customer experience but a report finds there's a gap between efficiency gains and consumer ...

In a surprising turn of events, telecommunications giant Verizon has been forced to backtrack on a new policy, a decision ...

The Verizon CX Annual Insights report noted that 88% of consumers are satisfied with interactions handled by human agents, ...

Unknown It seems that my world has become more challenging to navigate as I have gotten older. I remember back in the day ...

While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their ...

Verizon’s plan to increase prices comes as it faces heightened competition from cable companies, which are rapidly gaining ...

Coakley calls each store “unique.” Based in Basking Ridge, N.J., he recently took questions from The Inquirer at the ...

Verizon shows improved EPS growth yet faces concerns over cash flow and subscribers. Undervalued with a 6.34% yield, it ...

In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.

Traditional telecom operators and cable providers are fighting out an increasingly competitive convergence battle over the ...