Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be ...

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

OMAHA, Neb. (WOWT) - Cellphone dropouts can be expected in rural areas but customers of one carrier in West Omaha are frustrated. Verizon customers who are also neighbors in the Stonehenge subdivision ...

If you think your cellphone bill is too high, you're probably right. Many people are overpaying for cellphone service, but ...

The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Verizon credited the integration of ... providing employees with the information needed to resolve problems quickly and accurately. The results include a high level of accuracy while ensuring customer ...

Verizon recently ... an increasing customer demand—particularly from younger generations—for easy digital tools to communicate with businesses on simple matters.” The service, which launched ...

Welcome to America’s customer service nightmare ... or feeling uncomfortable explaining technical issues to a representative. Calling Verizon or many other large American companies most often ...

Cayucos resident and Verizon customer Gayle Force said she first ... “A third-party vendor’s hardware issue was impacting service for some customers in the San Luis Obispo area,” the ...

Verizon internet customers began reporting issues with their service overnight and into the ... issues in one Verizon Support response to a customer on X, but the last time it mentioned any ...