Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...

What sets today's social commerce apart from earlier digital retail experiments is the sophistication of its underlying ...

One driver for Uber Courier called 911 after a customer asked him to deliver a suspicious package to an apartment in Atlanta.

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Wall Street’s bearish price targets for the stocks in this article signal serious concerns. Such forecasts are uncommon in an ...

IntelliShift, the connected fleet intelligence platform for safety and operations teams, continues to build momentum from its prominent industry recognitions to provide fleets with the tools, service ...

With backing from Visa, the reservations platform is staking its claim on in-demand restaurants and paying them handsomely to ...

Just over two years after it reopened under new management and a fresh identity, The Beacon hotel on Ocean Avenue has ceased ...

In an email posted on Reddit from "The VPN Secure Team" sent to lifetime subscription holders, it's explained that VPNSecure ...

Big-data company Informatica LLC is jumping into agentic artificial intelligence at the deep end, unleashing a wave of new AI ...

Postscript offers $2.5 million in tariff relief for affected brands by reducing rates, providing free AI tools, and ...