Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

You might think you're talking to a customer service rep for a car insurance company, a bank or a utility. But are you really ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

This is the year of AI agents. We need to know they will do what they are supposed to do — and nothing else. So this is also ...

In a digital landscape where attention spans are shrinking, distractions are constant, and competition is fierce, startups don’t have it easy. To survive, let alone succeed, businesses must find ...

LATAM launches travel eSIM, becoming the first Latin American carrier to offer connectivity as part of its service.

Spokeo reports reverse phone lookup tools help identify unknown callers, verify identities, and monitor digital footprints legally.

Profit before tax (PBT) stood at Rs 76.57 crore in Q1 FY26, down 25.57% year-on-year and down 3.01% quarter-on-quarter. ...

People are more willing to complete vulnerability assessments than some financial services firms might believe, data has ...

By Richard NUNEKPEKU &Harold Kwabena FEARONIn furtherance of its commitment to regulate virtual assets, the Bank of Ghana ...

A quarter of a million passengers pass through the 28 ticket gates at Brighton each week, travelling on the 600 trains which arrive and depart ...