Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

You might think you're talking to a customer service rep for a car insurance company, a bank or a utility. But are you really ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

This is the year of AI agents. We need to know they will do what they are supposed to do — and nothing else. So this is also ...

In a digital landscape where attention spans are shrinking, distractions are constant, and competition is fierce, startups don’t have it easy. To survive, let alone succeed, businesses must find ...

LATAM launches travel eSIM, becoming the first Latin American carrier to offer connectivity as part of its service.

After Meta said some Facebook Groups were wrongly suspended, users tell the BBC the impact it is having - and say it's a ...

Spokeo reports reverse phone lookup tools help identify unknown callers, verify identities, and monitor digital footprints legally.