Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

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Sky customers are facing a frustrating morning as the broadcaster's service continues to experience widespread disruptions.

The platform, which was built in-house, delivers $10 million in cost avoidance, with at least $35 million in potential ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Big-data company Informatica LLC is jumping into agentic artificial intelligence at the deep end, unleashing a wave of new AI ...

Just over two years after it reopened under new management and a fresh identity, The Beacon hotel on Ocean Avenue has ceased ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...