Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what ...

AI can also do the drudge work, freeing up people ... 8,500 customer-service workers to handle such tasks as advising customers on interior design and fielding complicated customer calls.

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy.

Automate the right message to the right customer at the right time to drive increased visits, higher average checks and ...

While the most ordered item on room service remains the burger, hotels sometimes report some outlandish room service requests ...

Florwer Carlin Lizano, Jr., 38, a convicted felon who is now charged with first-degree murder, remains at large, police tell PEOPLE Emily ... Cosmopolitan Magazine and ELLE Magazine.

A prominent AI expert says the risk of hallucination and error can never be completely eliminated. Experts at BBVA and Celent ...

Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.

It’s way bigger than just a bunch of guys in their bedroom filming,” says Jordan Schwarzenberger, manager of the Sidemen, a ...

And if you lead people with innovation, customer-centricity and absolute unbreakable will and the passion to win every single day, it's amazing what can be accomplished when enough people care. And ...

alleging they posed as employees of the victims' existing magazine subscription companies, according to U.S. District Court records. In the calls ... Service alleged that nine people posed ...