UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation ...

Starbucks' Green Dot Assist AI-powered tool details how to make a specific drink and offers to a show a barista a quick video ...

As a hub for senior CX and operational leaders, CEM Africa Summit will showcase cutting-edge AI applications that are reshaping how companies interact with their customers. With over 700 senior ...

The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs. DUBLIN--(BUSINESS ...

Customer experience and operational efficiency were boosted through mobile apps, AI chatbots, and real-time data dashboards.

When Rob Katz was previously running the show, employees like Gary Shimanowitz were keenly aware of Rob Katz’s philosophy: “Do whatever you have to do to improve the customer experience.” Since Rob’s ...

Despite customer experience being seen as a business imperative, a global study uncovers a concerning misalignment between corporate perception and customer reality—putting trillions in revenue at ...

The largest U.S. railroad is taking a customer-focused approach as it deploys technology across it 32,000-mile system.

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Erie Insurance is experiencing a widespread network outage affecting all systems. Customers can now contact customer care for policy or billing inquiries at 800-458-0811 and file claims through their ...

San Antonio, TX – Texas Best Movers, a respected moving company based in San Antonio, has announced the implementation of a series of upgrades to its core service offerings. Under the leadership of ...

Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, ...